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Current News in the Tech Industry:

GAO: FCC Needs to Better Monitor Mobile Carriers

The U.S. Federal Communications Commission needs to improve its oversight of mobile telephone carriers, because the agency has no way to measure the outcomes of the tens of thousands of complaints it receives each year, the U.S. Government Accountability Office (GAO) said in a report released Thursday.

Even though 84 percent of U.S. mobile-phone customers are very or somewhat satisfied with their service, many U.S. residents aren't aware that they can complain about problems to the FCC, and a significant number of customers have had problems with billing, terms-of-service contracts, or customer service, said the GAO, based on surveys it conducted.

Read more....

GAO: FCC Needs to Better Monitor Mobile Carriers originally appeared on About.com Computing Center on Friday, December 11th, 2009 at 17:00:09.

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Are certifications outdated? That's the conclusion from an analyst who studies the industry. An article on the tech job search site Dice.com quotes David Foote as saying the following:

"We've reached a point in our evolutionary rung that has outdistanced the value of certifications," says David Foote, chief executive and chief research officer for Foote Partners. "It is not that technology is not important, but other skills - especially in customer-facing jobs - are more important."

Although I disagree with the thrust of that quote -- in fact, there are several other folks quoted in the story who affirm the value of certifications -- Foote does make a valuable point. Soft skills, like communication, are becoming increasingly important.

Knowing how to write clear, concise emails, for example, can go a long way toward helping your career. Talking to non-tech-savvy folks in a way that doesn't make them feel stupid is another way. Sending out plenty of warning -- at least two emails -- before making a major computer system change that will affect the way your end-users go about doing their jobs is another.

Do you get my point here? Knowing the technology is only half the battle. You have to remember the other people in your organization, and make things as easy for them as possible with good communication. You might be surprised -- it could be those skills, not your wizardy with Group Policy -- that gets you that promotion and raise.

Cert-holders Need Soft Skills originally appeared on About.com Tech Certification on Wednesday, October 14th, 2009 at 09:23:20.

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Windows 7 Cert Prep Course Available originally appeared on About.com Tech Certification on Sunday, October 11th, 2009 at 21:19:47.

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